I am an insurance professional with 30 years of experience with sales and service to my clients. Out of those 30 years, 18 of them have been spent with American Family. Working at the Michael Scott Agency has been the most rewarding time of my career. I work with a great team of professionals under the leadership of Mike Scott. I pride myself in getting to know my clients through a good level of communication. I believe listening is key to protecting my client’s dreams. I am licensed in Property, Casualty, Life and Health. I enjoy finding that perfect policy for a new home or a specialty auto! It’s exciting when a client calls and has bought something they have always wanted! I find the way to protect that dream. Commercial Lines has always been a favorite area for me. I enjoy getting to know the professionals we serve and watch their business grow and expand. And during that time we are there to help them. I have lived in south St Louis County all my life. I enjoy spending time with my son and his 3 boys. I like to read and some day hope to travel more.

My insurance career began in 1984 while I was also attending college full time. During that time, I worked for an insurance agency and had my insurance license in all lines of insurance. I graduated from Webster University with a degree in Management with a Business Administration and Human Resources emphasis. I began my career with American Family Insurance in 1991 in the claims department where I developed the desire to deliver outstanding customer service while supporting our customers during some of their most difficult times in their lives. I handled auto, homeowner’s liability and commercial liability claims. I handled a great deal of complex bodily injury claims. I dealt with insureds and claimants both in person and over the phone. After over 27 years’ experience in claims, I was happy to carry over the knowledge I developed as a claims specialist to better assist our customers here with Mike Scott’s Agency. I am licensed in property, casualty, and life insurance. I believe in protecting our customer’s dreams and strive to maintain the extraordinary level of customer satisfaction that our customers deserve.