11 Tips to Avoid Contractor Fraud

If your property has been damaged by a storm, you’ll probably be working with a contractor to help get things back in order.

Most contractors are honest, hardworking people who take pride in what they do. But it’s important to be savvy about who you choose to work with for home repairs. Be on the lookout for the following common fraudulent acts by contractors, and then follow these tips to help you take smart steps to avoid becoming a victim of contractor fraud.

What is contractor fraud?

Contractor fraud occurs when individual contractors or firms offer services that knowingly mislead the other party, such as performing unsatisfactory repairs or charging more than a job is worth. Usually, these illegal acts are expensive for homeowners because they rack up costly bills or can even lead to unnecessary additional repairs.

Common Signs of Contractor Fraud and What to Do

Here’s what you need to know about contractor fraud, including ways to avoid getting scammed.

1. Advance Full Payment

If a contractor requires the full payment upfront, you definitely should think twice about doing business with them.

What to do: It’s not unusual for a contractor to request some money upfront, but don’t put a substantial portion of the job down right away. Other payments should be made according to an agreed-upon schedule as certain work is finished. Never pay a contractor in full or sign a completion certificate before the work is done to your satisfaction and you’ve confirmed it's code-compliant. If you pay them in full while there are still expectations to be met, many contractors will have little incentive to come back and resolve any issues.

2. Contractor Who Doesn’t Pay the Supplier

So, you paid your contractor for the completed work, but you find out they didn’t pay the supplier for the materials. Now, the supplier comes after you for the cost of the materials that the contractor should have paid for!

What to do: Before work begins, consider seeking a lien waiver from the contractor. That way, when the project is complete, both you and the contractor will sign off and state that all the contract obligations have been met. This includes the contractor making all the payments to the suppliers. If the contractor doesn’t sign off on the lien waiver, you don’t have to pay them until they’ve proven their suppliers have been paid.

3. Full Credit for Your Deductible

Sometimes, you just have to know when something is too good to be true.

What to do: Getting full credit for your deductible sounds great, right? There are many contractors who actually tempt you with this offer to get you to sign with them, but keep in mind this could be illegal and probably a sign that the contractor is not on the up and up.

Of course, you can always contact an American Family Insurance agent to discuss your policy and claims information any time you need.

4. Free Inspections

Most legitimate contractors offer no charge for an estimate, but as always, be wary.

What to do: During the inspection, be extra attentive to the contractor’s assessment. And it’s always a good idea to get more than one estimate. Some contractors will even go so far as to target the elderly and perform inspections in places of their homes where they can’t easily access, like crawl spaces. This is an easy way for a contractor to get away with fraud and scamming someone out of money.

5. Out-of-State Contractors

There are contractors out there who follow storm events from state to state, looking for easy targets. Hiring an out-of-state contractor can be problematic for a couple of reasons: First, if they did careless work or didn’t complete the job at all but still took your money, they’ll be difficult to track down. Second, even if it’s a legitimate company, if an issue pops up later, you might have a difficult time getting them to come make corrections to the work.

What to do: Go with a local contractor with a known track record to avoid these “storm chasers.” You can check with the Better Business Bureau (Opens in a new tab) or ask within the community for references and recommendations.

6. Poor Workmanship

Some contractors will use cheap materials and hire inexperienced workers in order to make a bigger profit. They might even cause damage to your roof or siding and indicate it was caused by the storm.

What to do: The best thing you can do to avoid scenarios like these is to obtain references and be diligent about researching a reputable contractor. Feel free to ask the contractor for references from past jobs, how long they’ve been in business and try to be knowledgeable about some of the materials they’re working with. Don’t allow them to inspect your roof or other property until you feel comfortable they’re a trustworthy contractor.

7. Unforeseen Problems

If a contractor reveals an unforeseen problem, be guarded.

What to do: If a contractor points out a problem that you didn’t hire them to fix, be sure to get either another person to take a second look or do some research and make sure the problem needs immediate attention. Both you and the contractor should sign a contract before they begin work on it or charge you any amount of money.

8. Improper Permits

A building permit ensures that your property was reviewed and inspected to meet codes, ordinances and requirements. If a contractor fails to get the correct permit, there may be risks involved.

What to do: When you ensure that your contractor gets a building permit, you’re ensuring their work is inspected and up to local code. If they don’t have a proper permit, you could be liable for any problems or injuries sustained during the project. Also, if the contractor installs anything improperly and it later needs to be fixed, your insurance is likely not going to cover any expenses. Learn more about contractor insurance.

9. Doesn't Have Proper Licensing

If your contractor doesn’t have a proper license that meets your state’s requirements, you could be held responsible if issues arise during the project.

What to do: Ask for the contractor’s license (a business license is not the same as a contractor’s license), which you can look up on your city or state’s government website. Remember, if you decide to work with a contractor who isn’t licensed, perhaps because they offer cheap services, you could be responsible for any problems that arise. For example, you could be financially responsible if the contractor or subcontractors cause any damage to your property or if a worker is injured on your property. You could also be liable if your project doesn’t meet local building codes.

10. Lack of Contract Agreements

Think twice about a contractor who isn’t willing to put terms into writing.

What to do: Always require a written contract that has everything you want and agree to. You and your contractor should sign a final contract that is read by both parties.

11. Contractors Soliciting Business

Contractor fraud is especially prevalent after storms, and some contractors will even initiate contact with homeowners long after the storm happened. They may use advertisements like flyers and door hangers to solicit the claim.

What to do: There are some contractors who use this form of advertising and timeliness as an honest, advantageous search for work, but, again, be guarded and ask questions. It’s good practice to contact your insurance agent — or claims adjuster if the claim has been submitted — prior to agreeing to work with any contractor.

What to Do If the Fraud Already Happened

If you’re faced with contractor fraud, it may be in your best interest to get an attorney. They’ll be able to help you with your options and show you how to take the appropriate steps. An experienced real estate lawyer or contract attorney is usually your best option to help you. You can also contact your insurance agent or the American Family Insurance Special Investigations Unit (SIU), which is available to help protect you against fraud.

The best way to avoid contractor fraud is by making sure you do diligent research to find a trustworthy source. Trust your intuition and make sure you ask the right questions. And don't forget to talk to your American Family Insurance agent about customizing your homeowners coverage to give you peace of mind that you’re proactively protecting your home from the unexpected.

This article is for informational purposes only and includes information widely available through different sources. This article does not afford, offer, or guarantee any coverage.

This article is for informational purposes only and based on information that is widely available. This information does not, and is not intended to, constitute legal or financial advice. You should contact a professional for advice specific to your situation.

*Customers who bundle home and auto insurance policies may save up to 23% on both policies together (as of December 2023). Discounts may vary by state, property, policy form and company underwriting the home and/or auto policy. Discounts may not apply to all coverages on a home or auto policy.